Proof ID Review Process

When reviewing ID documents submitted by customers, Street Team Agents should carefully review IDs in order to prevent fraud, waste, and abuse.

Face must be clearly visible:

• No filters, or obstructions.
• Eyes-medical conditions can create eyes to appear looking side-ways.
• Mental conditions can create a non-focused eye view.

No full-body photos:

• Only the face or from the neck up should be visible—close-up shots only.

No accessories covering the face or in the neck:

• This includes sunglasses, hats (unless they are worn for religious or medical reasons), masks, or anything that hides facial features.

Only one person in the photo: 

• The ID must only show one person.

No edited or digitally altered images:

• No signs of Photoshop, filters, or enhancements.

Photo on the ID must not appear tampered with:

• It should not look manipulated, glued over, or visibly altered in any way.

Make sure signature is not tampered:

• A black signature on a State IDcard, typically indicates it’s a “REAL ID” compliant card.  
• A black signature is a security feature used to prevent forgery.

Holographic overlays/ fluorescent elements:

• The ID cards include various security features to prevent counterfeiting, such as fluorescent elements and holographic overlays.

Here is one example of acceptable head covering:

Religious head coverings are acceptable for Government ID photos

This type of scarf is also considered valid.

Here are some examples of invalid pictures:

Head not facing the camera, sporting head band & pixilated

Head not facing the camera eyes closed & pixilated

Looking away & pixilated

Full body shot, double exposure & pixilated. Overly dark, unclear, indistinct, or obscure

Full body shot and double exposure. Overly dark, unclear, indistinct, or obscure

Sporting a cap & low brightness

Overly dark, unclear, indistinct, or obscure

Looking away & Head tilted

Hand(s)present in the state-issued photo

Digital manipulation and pixelated

Head tilted and high brightness

Picture cut off at the chin

Headshot with a chin-up pose

Sticking out tongue