CA - Consent to Transfer Process

Introduction

In order to combat program fraud and abuse, effective Monday, October 2^nd, 2025, all California subscribers who are requesting to transfer their LifeLine service from another provider will be required to complete a "Consent to Transfer" form at the time of creating the enrollment application.

For this reason, after creating an enrollment, applicants will have to complete the form through the SafeLink Quest app by completing the required fields during the enrollment process.

Procedure

In order to complete the Consent Transfer Form, customers will have to indicate the name of their previous service provider from whom the benefit will be transferred to us. The applicant will have to select one value from a drop-down list that the system will provide.

There will be an additional box for the customer to provide their contact number in case they haven’t provided their contact number in the PII section. On the other hand, if the contact number was provided, this box will not be displayed, because there will be no need to provide it again.

Consent to transfer step

During the Plan & Device step, applicants will be introduced with the Consent to Transfer section, where they will be presented with terms and conditions that they will have to accept to continue with the enrollment process.

Apart from the terms and conditions, applicants will have to confirm that their personal information is correct and accurate, as well as the agent’s information displayed at the bottom.

If all the data is correct and applicants agree to all the terms and conditions, the I AGREE AND SIGN button will have to be pressed.

Once pressed, applicants will be required to provide their electronic signature to continue. After introducing it, the COFIRM button must be pressed to proceed with the enrollment process as usual.

Once the form is completed and the signature is provided, this requirement will automatically change its status to Approved.