Photo ID Process

After selecting the brand, ST agents will have to take a photo to the applicant's ID. This may help introducing the applicant's PII in the application and save time during the enrollment creation. The Quest app will provide a list of acceptable documents for the applicant to select one of them.

After clicking on the TAKE A PHOTO button, the camera will be enabled to take the picture of the document selected.

After the picture is taken, the Quest app will ask the ST agent if they wish to proceed with the SCAN process to prepopulate the information in the application form. Otherwise, the SKIP button should be pressed to continue the enrollment process regularly.

If the scan process is accepted, the Quest app will try to collect the information from the picture taken. if the information is successfully scanned, the applicant's PII will be prepopulated in the following step. Otherwise, the following message will be displayed:

ST agents can either TRY AGAIN and perform a new scan, or they can just SKIP the scan process and fill in the applicant's PII manually.