Integrity Pledge & Badge Validation Process

After logging in, the Quest app will show the Integrity Pledge. The Pledge is a reminder of the ST Agent’s responsibilities towards the applicant’s personal information, and the correct procedures followed to create enrollments using that information.

The pledge is based on the Code of Conduct that they must read during the Onboarding process. This will appear every time the Street Team Agent logs in.

Agent / Badge Validation Process

Upon login, ST Agents will be required to take a picture holding their badge. This serves as a reminder of their responsibilities as an agent. The only way to begin using the Quest app is by having this picture taken, uploaded, and approved.

If needed, agents will have the possibility to email a copy of their badge to print it by pressing on the SEND BADGE button. A pop-up will request confirmation of the process. Agents will have to either CANCEL or SEND the request.

If the badge is sent correctly, the following message will be displayed.

If for any reason, the badge is not sent, the system will provide the following message.

When taking the picture, ST agents will have to make sure that their face and the badge are visible and on frame. They will have to press the TAKE button once ready.

Then, a new window will become available showing the picture taken. ST agents will have to click on CONFIRM if the proof is clear and legible. Otherwise, the RETAKE button will be available, in case there is the need to take another picture.

After confirming the capture, the Quest app will inform the ST agent that the selfie will be uploaded for the Back Office team to review the documentation provided.

If the Back Office team rejects the document uploaded, a message similar to the following will be displayed. The rejection reason will vary depending on the issue found with the picture.