Plan Selection & Qualification Method
Once the eligibility method is selected, the following step is to present the different plans available to the applicant for them to select the most suitable for their needs. The Quest app will only show the plans available according to the applicant’s location.
At the top right corner, the system will present a Plans Filter button. After pressing on it, ST Agents will be able to sort the information by Devices, Benefits, Pricing, and Group By options.
By clicking on the MORE INFO button located at the bottom of each plan, applicants will be able to see the complete offer.
Qualification Method Selection
After the applicant has read and acknowledged the information, the next screen will show the list of qualifying programs in the State. To continue with the application creation, a program must be selected.
GOOD PRACTICE TIP!
Always ask the applicant what government program they are receiving and if they have proof to submit and check it before the enrollment creation.
The most popular programs are FoodStamps, Medicaid, and SSI, so a good prequalifying question would be enough if the applicant receives any of them.
Most of the processes delays and rejections are caused by misspellings and customer’s information mismatch. Requesting the documents that will be submitted as proof in advance will help you avoid most of these unnecessary delays.
If the applicant selects Section 8 as the qualifying program, a new window will become available, where the applicant will have to indicate which subprogram applies. Once selected, the CONFIRM button should be pressed.
Income Eligibility
If the income option is selected, Street Team Agents will have to ask applicants the number of people living in their household, and then introduce that information in the box provided.
In the next step, Street Team agents will have to ask applicants for their annual household income, and based on the information provided, select one of the three options available, as shown on the right.
If the values provided by the applicant exceed the maximum allowed, the following pop-up will be displayed for the applicant to decide if they want to APPLY VIA PROGRAM in case they have one, or for the ST Agent to press the HOME button, if there is no other way to continue with the enrollment process:
