Upload Proof Process
The next step will be to upload the necessary proofs to the Quest app that the system will require. As it can be seen below, Street Team Agents will be presented with the different documents that need to be uploaded.
Note: The enrollment will not become Qualified until all the requested proofs have been uploaded and approved by the Backoffice department.
As it can be seen below, the Quest app will indicate to the applicant what is the type of proof that has to be uploaded by providing a list with the Acceptable Documents.
If the proof is clear and legible, the Street Team Agent will have to click on SUBMIT, but if the picture is blurry or out of focus, the RETAKE button should be pressed to take a new sample.
Once the picture has been taken, the system will ask if there is a need to take a second photo from the back of the document provided or a supplemental ID document.
After uploading the requested documents, the status of the documents will change to PENDING BO REVIEW.
