Thank You Page & Proof Status
At this point, the enrollment is already complete and the Thank you page will show the following information:
1 Enrollment number: It should always be provided to the applicant, so that they can follow up on the application status or any other service assistance requirements that the applicant might need in the future.
2 Enrollment status: An application can have different statuses. The default status after being created is Pending. Other statuses are:
Qualified: (all documents were processed and classified as valid).
Rejected: (proof and application have been rejected due to mismatching data, or as per customer/Street Team Agent request).
3 Refresh Next Steps button: tap on this button in order to refresh the status and see if any changes applied during the post enrollment process.
4 Proofs Status: this section provides instructions for the ST agent to know how to proceed during the proof review process.
5 Go to National Verifier button: if applicants have missing steps on NatVer’s side, they should select this option, so that they can be referred to the NatVer website and provide the required data.
Once all the documentation requested is approved, applicants will have to wait for the proof to be reviewed by the back-office department.
If the activation process is successful, the device will get activated, and the enrollment status will change from Qualified to Enrolled, meaning that the applicant will become a client, who can start using the benefit. The last message from the Application Summary section will indicate that there will be no more steps to complete.
By clicking on the REJECT button, Street Team Agents will be able to reject the application to create a new one, in case some data was wrongly introduced, the program qualification selected is incorrect, etc. Only Pending applications can be rejected.
If there is pending information from NatVer’s side, Street Team Agents can click on the ELIGIBILITY button, where they will have the option to GO TO NATVER, in case there are missing steps from their side, and the Eligibility Check History will also be available, for the Street Team Agent to review all the transactions that have already taken place from NLAD’s side.
In the section, once all the documents have been uploaded, the Quest app will inform if the document was processed successfully by showing a checkmark beside the documentation requested.
If the applicant does not provide the proofs requested, the SKIPPED status will be provided next to them. Since the proofs status is pending, there will be an UPLOAD button to submit the necessary documentation.
In case the proofs submitted are not valid, the REJECTED message will be displayed to inform the applicant that the proof is invalid. The Back Office team will also leave a comment explaining the rejection reason, so that the applicant knows what went wrong.
The APPLICANT section will show the PII introduced by the Street Agent during the enrollment process. The contact information can be edited by clicking on the EDIT CONTACT INFO button.
The contact information can be edited by pressing the EDIT CONTACT INFO.
