Review Enrollment Information

The next step will have to be completed by the applicant. For this reason, the ST agent will have to lend the tablet to the applicant, and then click on NEXT.

In the following section, applicants will have to accept all terms and conditions presented. In the first section, they will be requested to accept that the camera will be activated to capture the applicant’s face. The Quest app will also display the different sections in which the process is divided.

As the image from the left shows, the initial step will request the ST Agent to verify all the information related to the Applicant, the Mailing Address, the Plan, and the Qualification Method. If applicants agree with all the data displayed, they will have to provide a checkmark in the box provided and then click on NEXT.

In the second step, applicants will have to review all terms and conditions related to the LifeLine service.

If the applicant agrees to all of them, they will have to click the  I AGREE AND E-SIGN button located at the bottom right corner of the tablet.

Before continuing with the enrollment process, applicants will have to indicate if the picture taken is clear enough. If that is the case, the CONFIRM button should be pressed. Otherwise, they can press the RETAKE button to take a new picture.

Under the Application review, the list of TOS will be shown, and each of them needs to be tapped by the customer to accept them. Remember, this is a handover section, therefore the applicant is the one reading and accepting them. Next, the applicant has to click on the CONFIRM SIGNATURE button, located below the Penalty of Perjury statement.

The Quest App will let the applicant know that the device can be returned to the Street Team Agent, who in the next step will have to request any proof requested by the system to perform the corresponding validations.