NatVer

NatVer API Definition

The National Verifier Eligibility Check API allows Lifeline service providers to connect their online applications with the National Verifier. This enables consumers to apply to the Lifeline Program through the Quest app without the need to enroll in two different systems.

How does the API help the representatives enroll applicants?

The main advantage of having the NatVer API in place is that the representatives do not have to enroll the customers in two different places (the Quest App and NatVer website). This will eliminate the need to complete both enrollments by pushing the information entered in the Quest app directly to NatVer, eliminating the “no match” scenario that usually happens when entering the applicant’s information twice, in two different systems.

NatVer Verification Process

As previously stated, after pressing the NATIONAL VERIFIER button, applicants will be redirected to the NatVer website to complete the missing steps. As the image below shows, the Next button should be pressed to continue with the process.

Applicants may need to go through the Agreement section and provide their initials in each term and condition and then provide their full name to continue.

At the bottom, there will be a section to provide the electronic signature. Applicants will have to type their full name and check on the box provided.

After submitting all the requirements, applicants will be led to the verification page, where they will find information related to the validation process.

They will also find the Application ID number for future reference.

Finally, once the process is finished, applicants will have to go back to the Quest app, where they will see that the process has been completed.

In the case that the proofs submitted are still under NatVer review, the Quest app will notify this to the Street Team Agent.

If additional proofs are required, the PROVIDE PROOF NOW button will become available for the applicant to upload the required documentation.

Once all the steps have been covered in the NatVer website, the BACK TO SUMMARY button will be available in the Quest app to go back to the Summary section.

After all the necessary proofs have and requirements have been approved, the Benefit Activation button will become available. To continue with the activation process, the ACTIVATE button should be pressed.

Finally, Street Team Agents will have to follow the instructions provided in the Field Activation Tool, where the Lifeline Id, the SIM Number, and the Zip Code will have to be provided.

After completing all the fields and clicking on the Activate button, the enrollment process will be finished, the applicant will become a customer, and the service will be active and ready to use.