Phone Numbers

Street Team Assistance: ST Agents can send an email to questpilotsupport@emerios.com for any issues related to the Quest app or the enrollment process.


Customer Care:

1-833-333-9227

The Lifeline Enrollment Customer Care is for the following brands:

  1. Simple Mobile
  2. Straight Talk
  3. Total Wireless,
  4. TracFone
  5. Walmart Family Mobile

Monday through Saturday, 8:00 AM to 10:00 PM EST

Sunday, 8:00 AM to 10:00 PM EST



Safelink Mailing Address

SafeLink Wireless

Verizon Corporate Headquarters

One Verizon Way

Basking Ridge, NJ 07920



USPS (tracking): 1-800-222-1811


Fedex: 1-800-463-3339


National Verifier (NatVer): 1-855-359-4299

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