RAD ID Registration Results

When completing the RAD ID registration, two possible outcomes might be seen:

RAD ID provided – Approved

An email will be sent to the agent along with the RAD ID, remember that this ID must not be shared to anyone besides the carrier(s) for which the agent works.

RAD ID provided – Not Approved

If the agent receives an error message during the RAD registration process, an email will be sent to the provided email address, containing the RAD ID assigned but requesting further information for the agent to be able to use it. The email sent will include the error(s) encountered with the agent’s information.

The errors can be:

Identity not found
Date of birth cannot be verified
SSN4 cannot be verified
Identified as deceased
Duplicate

In order to solve these, the agent must submit a copy of unexpired documentation that resolves the error along with the RAD cover page to the Lifeline Support Center.

For the Lifeline Support Center to successfully process your information, please make sure to complete each field on the cover page.

The documentation might be submitted online or through regular mail.

Online, through USAC’s secure web: https://usac.services.conduent.com/EFTClient/Account/Login.htm
Through regular mail, at Lifeline Support Center: P.O. Box 7081 London, KY 40742

RAD Registration Errors

How to solve registration errors

Representatives must submit an official, unexpired document that has their first name, last name, and last four digits of their Social Security Number (SSN4) on it to resolve an error message about their SSN4.

Representatives must submit an official, unexpired document that has their first name, last name, and date of birth on it to resolve an error message about their date of birth.

Representatives may submit a copy of one or a combination of the following unexpired documents:

Driver’s license
Birth certificate
W-2
Recent state, federal, or Tribal tax return
Social Security card
Certificate of Naturalization
Certificate of U.S. Citizenship
Permanent resident card
Permanent resident alien card
U.S. government, military, state, or Tribal issued ID
Passport
Military discharge documentation
Weapons permit
Government assistance program document
Statement of benefits from a qualifying program
Unemployment/worker’s compensation statement of benefits

If agents receive an “Identity not found” error or if they are identified as a duplicate, they must submit copies of documentation proving:

Date of birth (DOB) and
The last four digits of social security (SSN4).

If the agent is identified as “deceased”, they must submit copies of documentation proving:

Agent’s date of birth (DOB)
The last four digits of their social security (SSN4)

And they are alive (one from the list below):

Current utility bill
Current income statement
Current mortgage or lease statement
Current retirement/pension statement of benefits
Notarized letter affirming the identity and alive status

Beginning March 26/2020, the use of RAD becomes mandatory. This means that at this time, NLAD and National Verifier transactions will require a Representative ID. Agents must inform their RAD ID to their Agency in order for it to be added to their Admin tool profile. Agents with no RAD ID will not be able to log in to the ST App.