As per the latest Public Record’s update, there is a new validation that will take place every time an account is created. Basically, if the customer’s address entered in the enrollment is not the same as the one in Public Records, the system will request an address proof. If the address matches, then the enrollment process will not suffer any changes
On the other hand, if the validation turns negative, there will be two possible outcomes:
- If the address entered is valid (deliverable) but does not match in the Public Records: the physical address will be placed automatically in the shipping address section. In order to prove that the customer’s address is current, an address proof will be requested. The proofs to provide are the usual ones for the invalid address escalation.
- If the address entered is invalid (undeliverable) and it does not match with the one in the Public Records: The app will request the ST agent to enter a valid shipping address to complete the invalid address escalation. For this scenario, the process will be the same as the invalid address escalation.
The proofs presented will be processed normally, such as a regular address proof, to confirm its validity.