Choose qualification criteria & Review section

After the applicant has read and acknowledged the information, the next screen will show the list of qualifying programs in the State. To continue with the application creation, a program must be selected.

GOOD PRACTICE TIP!

Always ask the applicant what government program they are receiving and if they have proof to submit and check it before the enrollment creation.

The most popular programs are FoodStamps, Medicaid, and SSI, so a good prequalifying question would be enough if the applicant receives any of them.

Most of the processes delays and rejections are caused by misspellings and customer’s information mismatch. Requesting the documents that will be submitted as proof in advance will help you avoid most of these unnecessary delays.

If the applicant selects Section 8 as the qualifying program, a new window will become available, where the applicant will have to indicate which subprogram applies. Once selected, the CONFIRM button should be pressed.

Income Eligibility

If the income option is selected, Street Team Agents will have to ask applicants the Number of Persons in Household, the number of Kids (under 18), and then introduce that information in the boxes provided by the app.

In the next step, Street Team Agents will have to ask applicants for their annual household income, introduce it in the Applicant’s Household Income box, and select the Time period (either monthly or annually):

By pressing the Show Income Table button, the Quest app will display the list with the Maximum Income Level Accepted for Lifeline according to the Number of Person(s) in the Household.

In some cases, the Use Calculator button will also be available, to determine if the maximum income allowed is exceeded, depending on the number of people in the household.

If the values provided by the applicant exceed the maximum allowed, the following pop-up will be displayed for the applicant to decide if they want to APPLY VIA PROGRAM in case they have one, or for the Street Team Agent to press the HOME button, if there is no other way to continue with the enrollment process:

For the State of Texas, Street Team Agents will have to request to applicants some additional income information related to pay stubs, W-2 forms, Social Security, Retirement, Alimony, Child Support, Unemployment or Compensation, or any Other Annual earnings.