SPIA Questionnaire (Demographic Information)

From now on in the state of California, it will be mandatory to send demographic information from customers in the SPIA methods, which stands for Security and Privacy Impact Assessment.

This new method implies adding a new page between the eligibility page and the review page, after choosing if the benefit applies to the customer, a customer’s child, or the customer’s dependent. This is how the page will look like.

As the image above shows, ST agents will have to explain applicants that the following questionnaire will help to gather income and demographic information, which will not affect their eligibility. Applicants can also select the “Prefer Not to Respond” option if they do not want to provide a specific answer.

For the first question (What is your Gender?), applicants will be able to select among the following options: Male, Female, Transgender, Non-Binary/Non-Conforming, Prefer Not to Respond. In the second step, applicants will be asked about their race and ethnicity. As shown below, once the Race is selected, the Ethnicity dropdown will become available to select one option from the ones available.

As usual, if the applicant does not want to provide this information, they can select the ‘Prefer Not to Respond’ option located at the bottom. After answering all questions, the CONTINUE button will become available to continue with the enrollment process.