CALAD Household Worksheet (HHW) - Quest app

California LifeLine

California LifeLine is a government program that provides affordable phone service to qualified households.


What is a household?

A household is any group of adults who live together at the same address and share living expenses and income. The group of people don’t need to be related to each other. A household may include related and unrelated adults and children.


What are living expenses?

Living expenses include food, healthcare, utility, and rent or mortgage costs.


What is income?

Income includes wages, salaries, child support, unemployment, and public assistance benefits, Social Security payments, and cash payments from other sources.

Certify that no one else in your household gets a LifeLine benefit.

  • A household is allowed only one benefit.
  • A household cannot get the benefit from more than one service provider.
  • If an adult has no income or minimal income and lives with someone who gives financial support to that adult, both people are considered part of the same household.

This is how the HHW process will look like on the Quest app:

Lifeline HHW Application Page

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Lifeline HHW Question Page 1

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Lifeline HHW Question Page 2

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Lifeline HHW Question Page 3

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Lifeline HHW E-sign Page

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