NLAD Definition

The National Lifeline Accountability Database (NLAD) is a centralized system that tracks Lifeline enrollments nationwide. It verifies that an applicant is not already receiving a Lifeline benefit from another service provider and helps enforce the FCC's one-benefit-per-household rule. Service providers use NLAD to enroll, transfer, update, and de-enroll Lifeline subscribers.

Key functions of NLAD

• Prevents duplicate Lifeline benefits.
• Stores active Lifeline subscriber records.
• Allows service providers to:
  • Enroll eligible applicants.
  • Transfer subscribers between providers.
  • Update subscriber information.
  • De-enroll subscribers when necessary.
• Works with the National Verifier to confirm eligibility before an enrollment is completed (except in states that use their own eligibility verification systems, such as California, Oregon, and Texas).

What is NLAD TPIV?

NLAD Third-Party Identity Verification (TPIV) is an automated identity verification process used by the National Lifeline Accountability Database (NLAD). During enrollment, the applicant's personal information is compared against trusted third-party data sources to verify their identity. If the identity cannot be verified, the applicant may be required to provide identity documentation before the enrollment can continue.

Possible TPIV outcomes

• Pass: The applicant's identity is successfully verified, and the enrollment can continue.
• Fail: The identity cannot be verified automatically. The applicant may need to submit proof of identity for manual review.

TPIV helps reduce fraud and ensures that Lifeline benefits are provided only to eligible individuals with verified identities.