Navigate (Web)
The Homepage will also include useful information, which will be located at the bottom of the page:
Privacy Policy
This section contains detailed information about Safelink’s privacy policy:
Terms and Conditions
The terms and conditions will also be available in this section. Below, you can have a glimpse of it:
Contact Us
This section contains useful contact information, such as Customer Care and Technical Support contact numbers and Safelink’s mailing address. The hours of operation from each department will also be included:
Phone Numbers:
Enrollment and Plan Changes Support: 1-800-Safelink (723-3546)
Technical Support ONLY: 1-800-378-1684
Correspondence:
SafeLink Wireless
PO Box 220009
Milwaukie, OR 97269-0009
Hours of Operation
For Enrollments and Plan Changes:
Monday – Saturday 8:00 a.m. – 10:00 p.m. EST
Sunday 8:00 a.m. – 7 p.m. EST
For Technical Support:
8:00 a.m. – 12:00 a.m. EST (7 days a week)
If you're an existing customer, please provide us with your SafeLink Wireless serial number or your SafeLink Wireless phone number when contacting us so we can give you the best possible service
Retailers
Customers will get information about the different retailers where they can get Tracfone pre-paid cards:
Site Map
The Site Map contains a list with the different sections from the Public Site:
Unlocking Policy
TracFone has entered into an agreement with the Federal Communications Commission (FCC) regarding handset unlocking. TracFone will begin launching handsets that can be unlocked.
APN Settings
Visitors will also be able to update their Data Settings:
Stay Secure
This section will provide customers with some tips to be aware about scams and fraud cases that may end up being detrimental for them:
