Medi-Cal Acceptable Documentation Process (Web)

Qualification - Program

For enrollments created through the Medicaid program in the state of California, a new field will be displayed in the eligibility page when the customer selects the Medi-Cal program. Depending on the type of card, it will be displayed as the BIC ID, CIN ID, or Member ID). After the customer enters the value, the system will validate the format according to the identification type before continuing to the enrollment flow.

The length and format of the value to be entered on the new field will depend on the identification type selected. As shown below, the website will indicate the format that needs to be provided for each case.

To keep in mind: The BIC ID# is composed of 14 alpha-numeric characters composed of 8 numeric characters, followed by a letter and the rest of the numbers. It can also be displayed as the ID# in Medi-Cal cards. On the other hand, old benefit cards are composed of 10 numeric characters.

Application Complete

The final page will show the Lifeline enrollment status. If any proofs are missing, a pop-up will inform that to the applicant.

As shown in the previous image, the application will be pending due to the need of approval from the Lifeline California Administrator to validate the benefit.

The applicant will be informed that additional proofs may be required by the Lifeline California Administrator, and a button to review the proofs status is displayed.

If the applicant wants to check the status of the validation process, they can go to My Benefit Status.

My Benefit Status

The applicant can log in My Benefit Status at any time to review the status of their application.

In case additional documentation is required, the following message will be displayed:

The applicant may upload the required proofs by pressing the SUBMIT DOCUMENTATION button.

Submit Documentation

When the applicant presses the SUBMIT DOCUMENTATION button, examples of acceptable documents as proofs are displayed.

The applicant will then have the option to either take a photo or upload a saved file of the required proof(s). 

Once all required proofs are uploaded, a summary and the FINISH button will be displayed on the screen.

Pending Approval

The application will remain Pending, awaiting approval from both the Lifeline California Administrator and a BackOffice agent.