Safelink Wireless IKB - Full
  • CSR
  • Street Team

2) BackOffice

  • 1) Vault BackOffice Tool (BO Tool)
  • 2) BO - Names Format
  • 3) Photo Validation Proof Process
  • 4) Forced address proof tagging procedure
  • 5) BO Badge Process
  • Proof ID Review Process
  • The Usual Suspects
  • Password Reset Process – Password Team
  • Vault Password Reset Process for Non-email Users
  • Mask & Other protections
  • CA Address Proof Process
  • BO Process Video
  • CALAD proof submission (BO)
  • BO - Rejection Process
  • HHW Pictures (BO)
  • California Medicaid Verification Process
  • BackOffice Approval for Medi-Cal Proofs
  • Back Office Procedures
  • Suspicious CalFresh Notice of Approval Eligibility Documents

Categories

  • 1) Vault CSR - Enrollment Creation
  • 2) BackOffice
  • 3) Vault
  • 4) Proof Models
  • Call Flows
  • Cancelations
  • Enrollment Process Information
  • Lifeline Service
  • RTA
  • Recordings
  • SL Support
  • Safelink Website
  • Scripts
  • Spanish Articles
  • Special Procedures
  • Useful Information
  • Validations
  • Videos
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