After clicking Submit, CSR will first check the address, and then it will check SSN and DOB combinations. In the last step, CSR will check that the information provided by the customer matches with Public Records. If it does, CSR will come up with an Enrollment ID Number.
To keep in mind:
- Address Validation
If the applicant signs up through the website using an address that is already in use by another ID on Qualified or Enrolled status, they will have to complete a Household Worksheet to determine if the application can be created following this process. If the applicant does not qualify for the Household Worksheet, application process online cannot be completed.
If applicants, after completing the Household Worksheet procedure, cannot apply for the service because there is already another Lifeline discount in their household, their personal information will be banned for 30 days. This means that the applicant will no be able to try applying again until the 30 days timeframe elapses
- Partial SSN/ DOB Combination
If the applicant signs up through the website using a combination of DOB and SSN (coincidence of both) that were already entered in the system, they will be able to continue only if the existing enrollment is in Pending status (except for TX). If the previous application is in Qualified or Enrolled status, the system will NOT create a new enrollment.
- Full SSN Validation
If the customer signs up through the website using a SSN that was already entered in another application, the system will NOT let him create a new enrollment, no matter if the previous application is in Pending, Qualified or Enrolled status.