DMD Verification

From now on, every applicant from California that wants to get the Safelink service through the Quest application or via web will undergo the DMD Verification. This means that once applicants introduce their personal information, they may be informed that in order to request a plan, they will have to contact Customer Care for further assistance.

All in all, the DMD verification is an additional step that has been introduced in the Street Team and Web channels for regulatory purposes. As the pop ups will state. Applicants will have to contact Customer Care at 1-800-723-3546 for further assistance. By creating the enrollment through the phone channel, they will not need to go through the DMD verification, which means that the BYOP option will be available and also the plan offered (as long as the applicant qualifies for one).

This is how the information will be displayed:

Quest App pop ups: