Phone Numbers & Others
Customer Care:
1-800-Safelink (1-800-723-3546)
Monday through Saturday, 8:00 AM to 10:00 PM, EST
Sunday, 8:00 AM to 10 PM, EST
Tech Support:
1-800-378-1684
8:00 a.m. – 12:00 a.m. EST (7 days a week)
Street Team Assistance
Only for BO Agents: If Street Team agents need technical assistance, blind transfer the call to the below extensions.
English: 1087
Spanish: 1088
Safelink Mailing Address:
PO Box 220009, Milwaukie, OR, 97269-0009
National Verifier:
Assistance: 1-800-234-9473
The support center is open 7 days a week, from 9:00 a.m. to 9:00 p.m. EST.
Reverification: 1-855-359-4299
Financial Assistance Available:
WFM Customer Care: 1-800-973-9716
WFM Tech Support: 1-877-440-9758
Texas AV Renewal:
Texas Lifeline Call Center: 866-454-8387
IVR recertification: 844‐323‐6002
Other contacts:
USPS (tracking): 1-800-222-1811
Fedex: 1-800-463-3339
California Lifeline Administrator: 1-877-858-7463
Social Service: 1-877-279-0647
USAC SSN: 1-888-493-0769
Prepaid cards info:
Blind transfer English Extension: 1085
Blind transfer Spanish Extension: 1367
You can also visit the Airtime Cards section from Tracfone's website to get information about prepaid cards. Customers can also call to 1-800-867-7183 to buy minutes.
Street Team Help Desk:
Queues:
Spanish Queue: Consult transfer availability with your supervisor
HMO Assist English: 1-888-285-6986
HMO Assist Spanish: 1-888-230-0790