On Site Delivery (ST Process)

The first option for customers to receive a cell phone when applying through the Street Team channel is DELIVER ON SITE & ACTIVATE. After selecting this option, the ST agent will upload all the necessary proofs to get the enrollment approved as soon as possible. If available, the applicant can wait for the state agency validation, but it is advisable to upload proofs to speed up the approval process.

If the enrollment gets Qualified throughout the following two hours, the ST agent will hand in a cell phone to the customer and proceed with the device activation, which means that there will be no need for the customer to wait 7 to 10 business days for a cell phone shipment:

On the other hand, if the customer selects this option and the account does not get approved in the following two hours, the enrollment process to follow will be the regular one: the customer will submit the necessary proofs, if needed, and once the account gets approved, the phone will be shipped to the corresponding address.

In the best case scenario, once the application is submitted and the account gets created, the customer will be led to the Thank you! Page, where the enrollment information will be available (this section will be presented with more detail afterwards). If the Application Status section states that the account is already in Qualified status, a message will be shown below stating that the customer’s eligibility has already been verified.

As it can be seen, there is another message detailing that the customer selected the on-site phone delivery method. Since the account is Qualified, the agent will need to activate the phone.

To do so, the ACTIVATE THE PHONE NOW button will have to be pressed:

Once done, a new window will be displayed, where the Enrollment number will have to be introduced as well as the Serial Number of the cell phone that the customer is about to receive. Once that information is provided and submitted, the phone will get activated; the ST agent will hand it in to the applicant, who actually is already an active Safelink customer; and the enrollment process will be finished.

On the other hand, it may happen that the enrollment does not get approved immediately after its creation. Whenever this happens, the ST agent will have to check in the Enrollment Detail section the proofs that have to be submitted to get the account approved. In this case, the Application form has already been approved and a Qualification Proof is needed to get the account Qualified:

As it can be seen above, this section will also indicate the date and time when the enrollment was created using the on-site phone delivery method. This way, the agent and the applicant will know when the two hours timeframe will conclude.

If the agent is able to upload all the necessary proofs and they get approved in the two-hour timeframe, the account will get Qualified and the activation button will become available in the Enrollment Detail section: