Annual Recertification Notice

Recertification is an annual requirement for Lifeline subscribers.

USAC conducts recertification to ensure that active Lifeline subscriber are still eligible for the Lifeline benefit.

Starting Wednesday, February 28, 2024, USAC will initiate automated eligibility database checks to verify the eligibility of subscribers due for recertification in 2024. This process will occur over the course of a few months.

• Subscribers who pass the automated check will complete the 2024 recertification requirement and will not need to take any action for their 2024 recertification. 
• Subscribers who fail the automated check will be required to recertify their continued eligibility through a manual process. USAC will conduct outreach to those subscribers. 

What This Means for Service Providers
Service providers should regularly monitor the “Recertification Subscriber Status Report” in the National Lifeline Accountability Database (NLAD) to identify subscribers undergoing recertification. This report will update daily to reflect the results of the automated checks. 
USAC encourages service providers to educate subscribers about USAC, why we are reaching out to them, and our recertification process. However, service providers should not provide or estimate deadlines, as these deadlines are subject to change.

What This Means for Subscribers
Starting in March, USAC will conduct outreach to subscribers who fail the automated eligibility checks. Subscribers will have an approximately 60-day window to recertify through a manual process. If a subscriber receives a letter in the mail from USAC, they must take action to recertify their benefit. Subscribers will need to complete the Lifeline Recertification Form (English or Spanish). Some subscribers will also need to provide income or eligibility documentation to prove their continued eligibility for the program. USAC will notify subscribers if they need to provide documentation. 

For questions about Lifeline, including technical issues and program resources or rules, email LifelineProgram@usac.org. Review all appropriate program contacts on USAC's Lifeline Contact Us webpage.