Proofs information

Program proof

• Copy of the Food Stamps or Medicaid cards.
• Letter from the Social Security Administration (SSA) stating that the applicant is currently receiving the selected government program. The letter must be up to date.
• For Federal Public Housing or Section 8 a copy of the letter/document from the State Agency, Local Housing Authority or the Housing Compound letter stating that customer is approved for FPH.
• Veteran's letter.

Medicaid

• Approval letter issued by the federal or state government, with the consumer’s name and eligibility dates 
• Benefits statement or letter issued by the federal or state government, with the consumer’s name and eligibility dates
• Verification letter issued by the federal or state government, with the consumer’s name and eligibility dates
• A Printout from an online portal or website tool with the consumer’s name, Medicaid identification number, and eligibility dates
• Unexpired, state Medicaid card with the consumer’s name and Medicaid identification or card number
• Health Care Card with the consumer’s name, policy or health care policy number, and indication of Medicaid participation

Supplemental Nutrition Assistance Program (SNAP) also known as Food Stamps

• Approval letter issued by the federal or state government with the consumer’s name and eligibility dates
• Benefits statement or letter issued by the federal or state government with the consumer’s name, program benefit, and eligibility dates
• Verification letter issued by the federal or state government with the consumer’s name and eligibility dates
• A Printout from an online portal or website tool with the consumer’s name, participation identifier or number, and eligibility dates
• Unexpired SNAP Card with the consumer’s name and identification or card number

EBT/Food Stamps cards are not valid proofs for the state of TX.

Supplemental Security Income (SSI)

• Benefit Letter issued by the Social Security Administration (SSA) with the consumer’s name, date, claim number, and payment amount
  • USAC understands that consumers may request a beneficial verification letter via my Social Security account. This letter may also be referred to as “my Social Security Benefit Verification Letter,” a “budget letter,” a “proof of income letter,” or a “proof of award letter.”
  • To be acceptable, documentation must show supplemental security income payments, not Social Security benefits
• Notice of Award issued by the SSA with the consumer’s name, award date, claim number, payment amount, and term dates
• Benefit Check Stub from the SSA with the consumer’s name and date
• Benefit Summary letter issued by the SSA with the consumer’s name, date, claim number, description of payment assistance, and term date
• Notice of Change in Payment issued by the SSA with the consumer’s name, date, claim number, description of change in payment assistance, and effective date

Veterans Pension & Survivors Benefit

• Pension Grant letter issued by Veterans Benefits Administration (VBA) with the consumer’s name, address, and entitlement amount
• Cost of Living Adjustment (COLA) letter issued by VBA with the consumer’s name, program, adjustment or assistance amount, and effective date
• Survivors Benefit Summary letter issued by the Department of Veterans Affairs (VA) with the consumer’s name, address, and description of benefit
• Survivors Pension COLA issued by the VA with the consumer’s name, address, monthly payment, and effective date

Income qualification

• Most recent wage and tax statement or W-2
• Most recent personal tax return or Form 1040 with the consumers’ name and address
• Employer paycheck or pay stubs with the consumer’s name, address, and payment amount
• Benefit or statement letter issued by the SSA with the consumer’s name, address, claim number, income, and effective date
• Benefit statement issued by the VA with the consumer’s name, address, and description of benefit
• Retirement/pension statement with the consumer’s name, date, and payment amount
• Federal or Tribal notice letter of participation in General Assistance with consumer’s name and effective date
• Unemployment/workers' compensation statement of benefits with the consumer’s name, address, and effective date.
• If the customers do not receive any income, they can request a No Income Form from the Social Security Administration (SSA).
• Divorce decree, child support award, or other official document containing income information with the consumer’s name and effective date

Bank statements, checks and currency are not valid income proofs

Invalid address escalation

• Recent Utility bill with the consumer’s name and address (not older than 90 days)
• Current income statement from an employer, paycheck stub, or W-2 with the consumer’s name and address
• Prior year's state, federal, or Tribal tax return with the consumer’s name and address
• Current mortgage or lease statement with the consumer’s name and address
• Unexpired driver's license
• Unexpired government, state, or Tribal issued ID
• Government assistance program documents with the consumer’s name, address, and effective dates
• Voter Registration Card
• Statement of benefits from a qualifying program with the consumer’s name, address, and effective dates
• Retirement/pension statement of benefits with the consumer’s name and address
• Unemployment/workers' compensation statement of benefits with the consumer’s name, address, and effective dates
• Appointment letters with the consumer’s name, address, and effective dates

For all these proofs, the address and the customer’s name must be printed, not handwritten. Agents will have to explain to applicants that the proof must not be expired, the name must match exactly as it is on the enrollment and that it has to be legible enough

• If there is an expiration date in the document and it is not past due, the proof should be considered valid.
• Proofs with abbreviations such as St, Ave, Rd, etc. are valid for this escalation. 

SSN Escalation

• SSN card
• W-2 form from within the last 2 years
• Prior year's state, federal, or Tribal tax return
• SSA-1099 form (Social Security Benefit Statement)
• United States government, military, state, or Tribal issued ID showing the SSN#
• Military discharge documentation showing the SSN#
• weapons permit showing the SSN#
• Government assistance program document showing the SSN#
• Statement of benefits from a qualifying program showing the SSN#
• unemployment/workers' compensation statement of benefits showing the SSN#
• The SSN number from the proofs submitted must be identified as SSN. This means that if the title that comes before the SSN is “Claim number”, “Member ID”, etc., the proofs should not be considered valid.

DOB Escalation

• Unexpired Driver’s License
• Birth Certificate
• Certificate of Naturalization or Certificate of U.S. Citizenship
• Unexpired Permanent Resident (Alien) Card
• Unexpired State ID Card
• Unexpired Military ID
• Unexpired Tribal issued ID with DOB and/or SSN and/or Tribal ID
• Unexpired Passport
• Military Discharge documentation with DOB and/or SSN and/or Tribal ID
• Unexpired Weapons Permit with DOB and/or SSN and/or Tribal ID
• Government Assistance Program document with DOB and/or SSN and/or Tribal ID
• Statement of Benefits from a qualifying program with DOB and/or SSN and/or Tribal ID
• Unemployment/Workers' compensation statement of benefits with DOB and/or SSN and/or Tribal ID
• Eligibility confirmation from state eligibility database or administrator with DOB and/or SSN and/or Tribal ID
• Voter Registration Card
• Unexpired SSA or State Letter
• Unexpired Official Income Documentation
• Citizenship and Immigration Documentation
• Medicaid card

Section 8 / Federal Public Housing Assistance (FPHA)

• FPHA Housing Contract for a federal public housing property with the consumer’s name, address, and lease dates
• Lease Agreement with the consumer’s name, landlord or owner, address, housing assistance information, and lease dates
• Rent Change Notice with the consumer’s name, address, effective date, and housing assistance information
• Owner’s Certification of Compliance with the consumer’s name, effective date, and housing assistance information
• Documentation must be issued or include the appropriate public housing program information in order to be accepted.

Identity Proof

• Driver's license (unexpired)
• Birth certificate
• W-2
• Prior year's state, federal, or Tribal tax return
• Social Security card 
• Certificate of Naturalization
• Certificate of U.S. Citizenship
• Permanent resident card (unexpired)
• Permanent resident alien card (unexpired)
• U.S. government, military, state, or Tribal issued ID (unexpired)
• Passport (unexpired)
• Military discharge documentation
• Weapons permit (unexpired)
• Government assistance program document (including SSN or DOB)
• Statement of benefits from a qualifying program