Letters - Other Proofs
Eligibility Guidelines - Federal Public Housing Assistance (FPHA)
To prove participation in the Federal Public Housing Assistance (FPHA) program, consumers must submit documentation which displays:
- The consumer's name, or the name of a member of their household
- The name of the qualifying program
- The agency which issued the document
- An issuance date within the most recent twelve (12) months or a future expiration date that aligns with the benefit period
For proof of FPHA participation, the TPA accepts:
- Federal Public Housing or Section 8 approval letters
- Section 8 Housing Choice Vouchers
Currently, ∼2,800 LifeLine subscribers qualified based on FPHA participation.
IMPORTANT INFORMATION TO TAKE INTO ACCOUNT FOR ADDRESS AND FAP:
- The Forced Address Proof is mandatory for all states as well as de DOB Proof.
- As long as the Government/State document shows a header, an unexpired date with the consumer's name and address, the proof should be considered valid
- For all these proofs, the address and the customer’s name must be printed, not handwritten
- The proof must not be expired. If there is an expiration date in the document and it is not past due, the proof should be considered valid
- The applicant's name must match exactly as it is on the enrollment
- If the customer's legal name has two last names, both should be included in the proof (except for FAP and California enrollments). For enrollments created in California, if the applicants has two last names or a compound last name, the proof/enrollment should be approved even if it shows only one of the last names (the first or the second last name).
- The proof has to be legible enough
- If the address format showing on the proof states AVENUE and the one on the Enrollment states AVE and the information matches, the proof should be considered valid
- Separations between ''APT'' and its number/letter are valid
If a card contains the applicant's full name and the initials AR, that document can be considered valid, since AR stands for Authorized Representative.
Letters‘ pictures will probably show different angles and zooms in order for the ST Agent to show the customer’s name, address and eligibility clearly. Letters uploaded by the ST Team are not required to have all borders shown in the picture.
Digital/Scanned/Photocopied/Screenshots of an Electronic proof are allowed for enrollments created through the WEB Channel.
Acceptable Documentation for Supplemental Security Income (SSI) participation
Verification letters issued by the Social Security Administration are often provided as evidence of SSI participation
SSA Verification letters include a section that identifies the type of information provided
- If the Verification states: Type of Supplemental Security Income Payment Information the verification is acceptable proof of SSI participation
- If the Verification states: Type of Social Security Benefit Information the verification is not acceptable proof of SSI participation
The Supplemental Security Benefit (SSI) does not expire, which means that all SSI letters should be considered valid even if the issued date is older than 6 months
All proofs of SSI must display a SSI monthly benefit amount greater than ($0) to be considered valid
Social Security Administration-issued Notice of Change in Payment mentioning SSI in the body of the notice
Social Security Administration-issued Notice of Award mentioning SSI in the body of the notice
Social Security Administration-issued benefit record confirming that the consumer receives SSI benefits
All States - 1099 Income Form (Only for SSN)
All States - SSI letter
All States - SSA generic letter (Income proof)
If mentioning Supplemental Security Income it is valid for SSI too.
(CA) California SSI Letters
All states - Section 8 County Medical Services Letter
The proof needs to show active Medi-Cal Participation and show the Medi-Cal case number, which consists in seven digits.
All states - Certificate of Indian Blood (Valid for DOB and Address proof)
(CA) Federal General Assistance
(CA) National School Lunch Program (NSLP)
(CA) Section 8 (Public Housing Assistance Program)
(CA) WIC App
(CA) WIC Purchase Receipts
(CA) WIC Letter
(CA) DMV receipt (Driver's License request/renewal)
(CA) DMV Vehicle Registration notice
(CA) Electronic Phone bill balance (valid for Address and FAP)
(CA) Utility bill (valid for Address and FAP)
(CA) Home Shelter Proof (valid for Address and FAP)
(CA) LA County Sheriff’s Department, Community Transition Unit’s Post Release Services
This form is manually printed and must identify the LA County Sheriff’s Department, CommunityTransition Unit Case Manager by printed and signed First and Last Name, Job Title, and Date. The individual’s name and date of birth must match the LifeLine application. This form is acceptable identity proof for a period of ten (10) calendar days after the individual’s release date.
(CA) Parolee ID Card
Valid as and Identification Document
(CA) Tribal Temporary Assistance for Needy Families (TANF)
(CA) Food Distribution Program on Indian Reservations (FDPIR)
(CA) Low Income Home Energy Assistance Program (LIHEAP) & Home Energy Assistance Program (HEAP)
(NC) North Carolina – Paper Driver's License
(OH) Ohio Case Summary
(OK) Oklahoma Sooner Care
(PR) Puerto Rico – Valid Proof for SSN, DOB and Address in Spanish
(PR) Puerto Rico – W2 Form
Section 8 – Housing Authority Letter
(TX) Texas Statement of Wages Letter
Tribal letter of notification
Tribal Personal Responsibility Plan
Tribal ID
Tribal TANF Venues
Tribal FDIPR White Earth
Tribal - FDPIR Letters
Tribal Per Capita Distribution Letter
Tribal IDs - Valid
Unemployment Letter
The criteria that USAC established for the temporary guidelines, must contain the below.
An official document that contains:
- The consumer’s name, or the name of consumer’s benefit qualifying person (BQP);
- The current income information; and
- A date within the last 3 months.
A completed application for unemployment by itself is not sufficient, it would need to show the state’s response to the claim so that we can confirm the validity of the document, which is the following:
Acceptable Documentation for Federal Veterans Pension and Survivors Pension Benefit participation
Acceptable documents include Notices of Approval, Pension Award, Planned Action, and Benefit Verification
The notices must:
- Display the applicant's name, or the name of the applicant's benefit qualifying person (BQP)
- Be issued by the United States Department of Veterans Affairs
- Display the phrase “Veteran’s Pension” or the phrase “VA Survivors Pension”
- Display a notice date not more than three-hundred sixty-five (365) calendar days prior to the date the TPA receives the application and supporting documents
- Display the monthly pension amount and the amount must be greater than $0.00
Pension benefits are based on financial need
Service-related disability compensation is for Veterans with service-connected disabilities. Eligibility is based on the type and severity of disability. Eligibility for service-related disability compensation is not based on income.
Notices that provide information about service-connected disability compensation is not acceptable proof of a federal Veteran’s Pension or Survivors Pension
Veteran’s Proof of Income
Veterans Affairs Letters
For the letter below, please make sure that the words "Survivors Pension" read on the letter.
W2 Form
