2) Personal Information & Address

In order to start with the enrollment process, applicants will have to enter their zip code and click on the Start button located on the top left section:

On the next screen, applicants have to introduce their personal information. The mandatory fields will be the First and Last Legal Name, the Last 4 Digits of the SSN, the Date of Birth, and the Email address in case there is a need to contact the applicant. The rest of the fields are optional:

If applicants do not have an SSN, they can still apply if they have a Tribal Identification Number. That information should be introduced here:

Also, there is a section for applicants to introduce any title that they may use, such as Mrs., Mr., Ms., Jr., Sr., etc.:

Depending on the state, applicants also have the option to select which is the best channel for us to contact them. The Mail option will be set as default:

Depending on the state, at the bottom of the page, applicants will find a warning message explaining that there can only be one Lifeline benefit per household. There will be another message in case applicants are interested in knowing more about The Safe Connections Act (SCA).

Once all the information is introduced, applicants will have to click on CONTINUE.

After clicking on Continue, applicants will be led to the Address section. The City, State and Zip Code will be pre-filled. This means that applicants have to introduce the Street Number and Name and the Apartment, Unit, etc., if any:

Applicants will also have to indicate if the address where they reside is permanent or temporary. If the system determines that the physical address or any of the PII is invalid, applicants will have to review the data and check there are no typos or missing information. A message will inform the applicant how to proceed and make the modifications:

If the issue persists, the website will display a new section for the applicant to introduce a mailing address, which must be valid and deliverable.