SL Support - Cancellation/Transfer of ACP benefit

If a customer reaches out to cancel or transfer their ACP subscription, please advise them:

''Hi there/First Name,

As of June 1st, 2024, the Affordable Connectivity Program (ACP) ended, and ACP consumers will no longer receive this benefit unless Congress decides to provide additional money to fund ACP. The ACP National Lifeline Accountability Database (NLAD) was changed and it now prevents ALL providers from de-enrolling, verifying, transferring, or updating any ACP enrollments. So no action is required by the customer to de-enroll in ACP.

Customers are encouraged to call or email their congressional representatives and ask them to fund ACP.

Please do not hesitate to reach out if you have any other concerns.

Best regards,''