4) Dependent Information and SPIA Questionnaire
Step 5 – Dependent Information
In this section, agents will have to verify who receives the benefit.
Dependents are people who cannot apply on their own (minors, disabled people, etc.) but who do receive a benefit such as Medicaid, Food stamps, etc. and a legal guarding or tutor applies for the Safelink Wireless benefit on their behalf.
For these cases, the legal guardian’s information will be introduced in the Applicant Info section and the information from the person receiving the benefit in the Dependent Information section:
The Unique Eligibility rule states that the Benefit Recipient Information cannot match with the information from any other application, neither as a regular applicant nor as a dependent.
Step 6 SPIA Questionnaire (California only)
In the state of California, there will be an additional step to send demographic information from customers in the SPIA methods, which stands for Security and Privacy Impact Assessment. This new method implies adding a new page after choosing if the benefit applies to the customer, a customer’s child, or the customer’s dependent. This is how the page will look like.
As the image above shows, agents will have to explain to applicants that the following questionnaire will help to gather income and demographic information, which will not affect their eligibility.
NOTE: Applicants can also select the “Prefer Not to Respond” option if they do not want to provide a specific answer.
For the first question (What is your Gender?), applicants will be able to select among the following options: Male, Female, Transgender, Non-Binary/Non-Conforming, Prefer Not to Respond. In the second step, applicants will be asked about their race and ethnicity. As shown below, once the Race is selected, the Ethnicity dropdown will become available to select one option from the ones available.
In the third step, agents will have to select one of the options provided in the list depending on the combined yearly income that applicants receive in their household. As usual, if the applicant does not want to provide this information, they can select the ‘Prefer Not to Respond’ option located at the bottom.
After answering all questions, the Next Step button will become available to continue with the enrollment process.