Info, Status & Timeframes Scripts (RTA)

HOLD

Allow me one moment while I check your account.

I am in the process of validating your proof. Please allow me a moment.

I will let you know when the validation is over. Please, bear with me for 2-3 minutes.

I am sorry for the late response, please allow me 2 or 3 minutes while I keep checking your account.

I have your proofs, please allow me one moment while I tag them.

I will check your application first. Please, give me one moment.

I'm still checking the proof. Please allow me one moment.

Let me check the proof you submitted, please allow me one moment.

Thank you for attaching your proof. Please allow me one moment to check it.

Thank you for the information. Let me check if your proof is already available. One moment please.

Thank you for the information. Let me reject your application. One moment please.

Thank you for the information. One moment please while I validate your address.

Yes, I am still here. I do apologize for the late response.

Upon checking, we have received the documents. One moment as I validate them please.

I'm sorry, but I am not getting any valid response. I am going to end this conversation, so that I can assist other customers. Thank you for choosing SafeLink Wireless, have a good day.

CHECK STATUS

Thank you for patiently waiting. I already resent your application form. It will take from to 2 to 3/7 to 10 business days for you to receive it.

Thank you for waiting. I have successfully rejected your application, you can now create a new account online or you may also contact our Customer Care Department at 1-800-723-3546.

Thank you for waiting. The application is still pending. We are just waiting for the result of an external verification. You can check the outcome in 24 hours as additional proof might be required.

Thank you for waiting. For the moment, we haven't received your proof.

Thank you for waiting. Upon checking, I am sorry to inform you that we haven't received your proof.

Thank you for waiting. Upon checking, the information provided does not match on the application. I am sorry but I can't provide any information unless the information matches.

Thank you for waiting. Upon checking, we have not received the proof yet. Could you please send it again? Thank you!

Thank you for waiting. Upon checking, your account is Enrolled and you don't need to submit any documents.

Thank you for waiting. Upon checking, your account is De-Enrolled because the service was not renewed on time. Fortunately, you can reactivate your service by creating a new one.

INFO

The delivery of the device will be performed mostly by USPS, but occasionally, it might be sent through FedEx.

The difference between the two plans is that the Smartphone has 1,000 FREE monthly minutes & unlimited texts with 1GB/month of FREE data. While Plan 5D is a Smartphone with 350 Free Monthly Minutes,2GB/month of Free Data for Internet usage and Unlimited Texts Every Month.

The phone model depends on the availability in each state and are randomly sent.

We are part of an international company and we assist customers within the US and overseas. I am located in Bacolod, Philippines ; however our corporate offices are located in Miami, Florida.

I am sorry to inform you that we can only assist you through this chat window. We don't have tools to contact you.

I do apologize for the inconvenience, but since the application was created online, you will not receive the envelope, which is sent when the application is created by a Customer Care Representative.

Let me inform you that we have a card catalogue where I need to check if your card is accepted.

Let me inform you that your USAC Worksheet is also required. You may call Customer Care at 1-800-723-3546 to process a recording.

I would like to inform you about the One Per Household Rule imposed by the FCC, which states that there should be only one Lifeline discount per household. If somebody else lives on the same household and receives a Lifeline discount, we cannot provide another Lifeline benefit.

NLAD is a nationwide database that has a registry of every person receiving a Lifeline benefit.

Please disregard the message, because it is only a reminder for you to make a monthly call from your Safelink cell phone to avoid service cancelation.

The USAC worksheet is a form that you need to fill in as a proof that you are the only lifeline user in your address. For faster processing, you may try to contact our Customer Care at 1-800-723-3546 and process a recording.

Your Enrollment ID is located at the top right-hand corner of your Safelink Application.

INSTRUCTIONS & TIMEFRAMES

Upon checking, all proofs have been approved. However, we need to wait for NLAD's response . All you have to do is check your account from time to time or in 24 hrs.

Upon checking, all the proofs were approved. Your account is still Pending because the State Agency from Texas is validating your eligibility for the Lifeline Service. All you need to do is wait for them to validate your account.

Upon checking, you don't need to submit any proof.

Upon checking, you selected the option "Keep Your Own Smartphone", therefore once your account gets Qualified we will just send you a SIM card.

Upon checking, your account is Pending and there is no need for you to submit proofs.

Upon checking, your Account is still Enrolled and Active in our program.

I apologize for the inconvenience. Kindly disregard the letter.

I do apologize for the inconvenience. Upon checking, the timeframe to submit proofs already elapsed.

Please contact the Lifeline National Verifier for further assistance at 1-800-234-9473

We already received your proof. I am sorry to inform you that it was rejected because the XXX card is not found in our catalogue of valid cards.

We are pleased to inform you that you are now qualified for the program. Just wait for the phone, which will be delivered in 7 to 10 business days.

To cancel your application, the status must change from Qualified to Enrolled, which will probably take place in the next 48 hours.

To create a new application, access www.safelinkwireless.com and enter your zip code in the 'Apply Now' section. Follow the instructions and provide the requested information in each field. Finally, submit the required proofs.

To process the Enrollment recording, please contact Customer Care at 1-800-723-3546. You can also print your application from www.safelinkwireless.com to scan, fill in, sign and upload it on the website, so that I can validate it in real time.

Your application is scheduled for NLAD verification. Additional proofs might be required. Please, check your application online in 24hs.

The rejection takes place immediately. You can reapply now through the website.

You are not required to submit proofs. The State Agency from your state will validate your eligibility, which may take up to XX days. Once Qualified, your will receive the phone in 7 to 10 business days.

You don't need to send proof of Medicaid, because the NJ State Agency will validate your eligibility without any additional timeframe.

You have these options: 1) Call Customer Care at 1-800-723-3546 to conduct an application recording. 2) Wait for the application form that is sent via regular mail (7-10 business days). 3) Print an empty application form from the website (This last option is only applicable for non-NatVer States).

You should receive your phone/SIM Card on or before XX.

You will receive an application form in 7-10 business days from the qualification date.

You will receive the SIM card on or before XXXXX at XXXXaddress.

Your SIM card will be shipped to XXX in the next 7 to 10 business days, which will be up until XXXXX.

Your account is Enrolled and has been recertified last XXXXX, so you will continue receiving your benefits.

Your account is still Pending because the State agency from Texas has to validate your information. You only have to wait for their response.

Your application is Pending, because we are waiting for the application form.

Your eligibility could not be validated since your records do not appear in the Lifeline National Verifier.

I am sorry to know that. There is no need for you to re-apply, because your account is already Enrolled. You only need to make a monthly call to keep your service active.

Fortunately, you can reactivate your service by creating a new application.

Luckily, the State agency approved your eligibility for Medicaid through their automated process and the application got Qualified today.

If you want to purchase a new phone, please access www.safelinkwireless.com and choose the option "UPGRADE A PHONE" and select "BUY A NEW PHONE".

It is optional for you to send Food Stamps proofs, because the XX State Agency may be validate your eligibility.

It is optional for you to send proof of XX, because your State Agency may validate your eligibility, which may take up to X days.

ASK INFO

To review your application and for security purposes, I need to verify some personal information.

May I have your legal name, date of birth and the last four digits of your SSN?

Thank you for the information. May I also have the applicant's complete name, date of birth and last 4 digits of the SSN?

Okay, if that's the case. Let me pull up your account using your Personal Information. May I know your complete Legal name, Date of birth, the Last four digits of your SSN and your Residential address please?

May I have your enrollment ID please?

May I know your Enrollment ID number to check your account?

May I know if you have other government programs such as, Medicaid, Food Stamps, Section 8 or Veterans and Survivors Pension Benefit?

Are you with a Street Team Agent? If so, please ask this person to refresh the account and confirm if the account is now Qualified.

I am sorry, I didn't get that. Could you please explain it again?

So you need replacement phone, is that right?

TIMEFRAMES

Please, check your account from time to time. Once Qualified, your phone will be delivered in 7-10 business days from the qualification date.

Please, check your account status in the next X days since your account is Pending approval of the state of XX.

Please, wait for your phone to be delivered to the address provided within 7 - 10 business days from your qualification date, which is XXXXX.

Congratulations! You are now Qualified for the Lifeline Program. You will receive your phone/SIM card in 7 to 10 business days from the qualification date.

Congratulations! You are now Qualified for the Lifeline Program. Your service will be reactivated in 7 to 10 business days from the qualification date. The last date of the reactivation timeframe is XX.

I'm happy to inform you that your application is Qualified. Your phone will arrive to the address provided within 7 to 10 business days.

I will process the resend phone. You will receive the phone in 10 to 15 business. The last day of the timeframe is XXXXX.

Don't worry, because your service days will be renewed together with your free minutes every 1st week of the month.

Let me inform you that our Customer Care Department is open from Monday through Saturday, 8:00 am to 10:00 pm Eastern Standard Time.