Address & Greetings Scripts (RTA)


PROOFS


You may send a copy of an unexpired State ID, a Driver's License or a recent Utility bill (water, electric, etc.) showing your residential address.


Do you have a copy of an unexpired State ID, a Driver's License or a recent Utility bill (water, electric, etc.) showing your residential address?


An unexpired Driver’s license or a State ID, recent Utility bills (water, gas, etc.), a lease contract from a Housing Authority are valid address proofs, as long as they show the same residential address than in the enrollment.


These are the valid address proofs: Copy of Unexpired State ID, Driver's License or a recent Utility bill (water, electric, etc.) showing your residential address.


Do you have an address proof showing your address, such as a recent Utility bill (Water, Electric, Gas), or an unexpired State ID, Driver’s License or State Letter?


Before proceeding with the application, may I know if you have a document showing your residential address?


For address proof, you may send any recent utility bill (water,gas, etc.) or a lease of contract with your name and address printed.


The PO Box address is valid. To cotinue with the process, you need to submit a proof showing your residential address, such as an Unexpired State ID, a Driver's License or a recent Utility bill (water, electric, etc.).




INSTRUCTIONS & SUGGESTIONS


Once the application goes through, you will have to send an address proof, such as an unexpired State ID, Driver's License or recent Utility bill (water, gas, etc.).


Please introduce your Shipping address, XX on the 'STREET NUM & NAME' field. Make sure to leave the 'APT UNIT ETC' field blank and copy the correct format. Then, click the "SUBMIT SHIPPING ADDRESS" button. Please, do not include any special characters on the Address field.


Please, copy and paste the correct format of your address above.


Please, do not include any special characters such as commas or periods, since they are not allowed.


Please, introduce XXXXXX on the STREET NUMBER & NAME field. Leave the APT UNIT field empty.


Since XXX is valid, you may use it as your shipping address and use XXX as your physical address.


Since your address is invalid, the system will request an invalid address proof. Since you already have an address proof, you can submit that picture to surpass the escalation.


Since you created an application form with an invalid address, you have to submit the proof showing your physical adddress.


Since your Residential address shows valid in our system but shows invalid on the website, you can call Customer Care at 1-800-723-3546 to create your application.


Thank you for waiting. Your address is valid, but there is an active account under the same address, so you need to fill in the Household worksheet form to comply with the One Phone Per Household rule.


First, go to www.safelinkwireless.com and add your Zip Code on the field "Enter Zip Code" and then hit "Start". The City and State will auto populate.


First, we need to confirm a valid shipping address and afterwards you will have to provide an address proof .


After introducing your information again, put your address in 'Street Name and Number' like this: XXX. Please, leave the 'Apartment' field blank/empty.


Don't you worry, you may still create the application if you have a valid Shipping Address, you can use your PO BOX or a Relative's or Friend's address. We will request a proof that shows the validity of your Residential Address.


I am sorry for the inconvenience. Luckily, your address is valid, so please copy paste the address format I provided above and do not make any changes to it.


I am sorry to know that. Since the address issues persist, please contact our Customer Care at 1-800-723-3546, so that they can further assist you with the application.


Introduce your zip code XXXXX.


The system will say it is invalid. Click "CONTINUE" three times to get to the SHIPPING ADDRESS section. In 'Street Number and Name' field, introduce your address like this: XX . Provide the city and zip code and then, click "CONTINUE".


The system will show it as invalid. You need to click "CONTINUE", three times.


You can use ________ as your physical address and ________ as your shipping address.


You can use the physical address you provided. Once the application goes through, we will require you to send proof of your physical address to prove its validity.


You need to introduce the physical address three times in order to get to the shipping address box.


You will be routed to the Shipping address information, where you need introduce the shipping address.


Just click the button “Back and Fix it ” twice and the “ Continue with my address “ button will show up.




PROBING QUESTIONS


May I know if there is any Apartment or Suite number?


May I know if you have a valid shipping address to receive mails and packages?


May I know if you have a valid Shipping Address? you can use your PO BOX or a Relative's or Friend's address. We will request a proof that shows the validity of your Residential Address.


Just to make sure, is the name of your city XXXXX?


I'm sorry for the inconvenience. Is there an apartment number or letter missing on your address?


I believe that you got the "INVALID ADDRESS" message while creating your account online, is that correct?


I am sorry to know that. May I know if you already restarted the application by clicking the link of the website as instructed above?


I am sorry for the inconvenience. May I please have your complete physical address to validate it?


It seems you got the "Invalid Address" error while creating the application. Is that correct?


May I have the city and zip code?


May I please have your shipping address? Let me remind you that it should be different than your Physical address.


Thank you for the information, XXX. May you please provide the address format as shown on your address proof?


Thank you for the information. Just to confirm, #X is your apartment letter?


Unfortunately, the address XXX is invalid. May I know if you have a recent Utility bill (Water, Electric, Gas), or an unexpired State ID, Driver’s License or government Letter showing your physical address to present as a proof?




INFO & EXPLANATIONS


I am sorry that you encountered an "Invalid Address" error while creating the application.


I am sorry to inform you that your Residential Address XX shows invalid in our system.


I am very sorry to know that. Do not worry, let me help you with your Address.


I'm pleased to inform you that your address is valid. The correct format is the following: XXXX


I'm still validating your address, please allow me one moment.


Kindly inform me if you surpassed the invalid address message.


Let me know if you surpassed the invalid address step.


Let me provide the correct Address format and instructions to proceed with the application.


Let me provide you the steps to create your application.


Let me validate your Address, allow me one moment.


Please, let me know if the address goes through to further assist you.


Thank you for patiently waiting. Fortunately, your address is valid and has not been used to apply for the Safelink service.


Thank you for that information. Let me validate your Physical Address. Allow me one moment please.


Thank you for the information. Please allow me one moment while I validate your Shipping address.


Fortunately, your address is valid and there are neither Active nor Pending accounts with this address.


Thank you for waiting. Your address is valid without the apartment number: XXX.


The shipping address must be valid and located in the same State.


We can use your residential address, as long as you can provide a valid Shipping address.




Greetings (Opening)


Thank you for choosing SafeLink Wireless. A live agent will be with you shortly. The estimated wait time is 2 minutes.


Hello, I'm XXXX from Safelink Wireless. How can I assist you today?


"Don't you worry, let me help you.


  •  May I know your concern please? // May I know how may I assist you today?

  • May I have your Enrollment ID number to access your application?

  • Don't you worry, let me help you with your address. Can I have your full address to check it on the sytem?

  • Let me check your account and the proof submitted. Allow me one moment please."

    I am very sorry to know your phone got stolen. Let me check your account status to assist you with this concern.


I am sorry, but I only speak English. Is there someone who can chat with us in English?


For further assistance in Spanish, please contact our Customer Care at 1-800-723-3546 with your enrollment number XX, so that they can pull up your account."




Greetings (Closing)


Alright. Since were all set, thank you for choosing SafeLink Wireless Real Time Assistance. Should you need further assistance, feel free to come back to this window. Hope you have a good day. Goodbye.

Hello, Are you still there?


I am sorry, I am not getting any valid response. I'm going to close this window to assist other customers.


Thank you for choosing Safelink Wireless Real Time Assistance, may you have a great day!


Is there anything else that I may assist you with?


Should you have more inquiries or need further assistance, feel free to come back to this window.

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