Proof, Submission & Timeframes Scripts (RTA)

INCOME PROOFS

An income proof like the most recent Wage and Tax statement, a W-2 tax return form, a statement letter issued by the SSA or the most recent Form 1099.

For income, you can send an SSA Letter showing your benefits, the last 3 months consecutive paystubs or the last year W2 form.

If your are not receiving any income, please request a “No Income Form” from the Social Security Administration (SSA).

Okay. These are the valid income proofs that you may submit: last three months consecutive paystubs, last year’s ITR, Last year’s W2 form or letter from the SSA stating your monthly benefits.

Since you applied through income, your State Agency will validate your application. The approval timeframe is XXXXX.

Thank you for waiting. Your account is still in pending status. We are waiting for your income proof. You can send an SSA Letter showing your benefits, the last 3 months consecutive paystubs or last year W2 form.

You are not required to submit Income proofs because the Office of Public Counsel will validate your information, which may take up to 2 weeks.

I'm sorry, but the letter you submitted is only valid for Income.

PROGRAM PROOFS

For Medicaid, you can submit a copy of your Medicaid card or a letter from the State showing that you are receiving that program.

Picures of both sides of your Medicaid/Food Stamps card are required.

Thank you for waiting. Your Medicaid/Food Stamps card is being validated. Please bear with me for 2-3 minutes while the validation is complete.

You may please re-submit the valid copy of your Food Stamps proof together with a valid supporting document, such as your unexpired State ID or Driver's License.

Please, take a picture of the front and back of your Food Stamps card together with a valid supporting document, such as your unexpired State ID or Driver's License. They should be uploaded at the same time.

Thank you for patiently waiting. I am happy to inform you that we received your Medicaid/Food Stamps/SSI/Section 8 Letter and it got approved.

You may please re-submit the valid proof of Food Stamps proof together with a valid supporting document showing your name, such as your unexpired State ID or Driver's License.

DOB PROOFS

For DOB escalation, you can send a picture of your unexpired State ID or Driver's License.

These are the most common DOB proofs: Driver’s License, unexpired State ID Card, SSA Letter, Birth Certificate and Passport.

SSN PROOFS

An SSN proof like the SSN card, a W2 form from the last 2 years, a Tribal tax return, an SSA-1099 form or any government assistance program document showing your SSN on it.

For SSN escalation, you can send a copy of the SSN card, SSA letter, W-2 form or any other official document showing your SSN.

Here is the complete list of valid SSN proofs: SSN Card, W2 Form, Priors State or Federal or Tribal Tax Return, SSA 1099 Form, unexpired US Government militay or State or Tribal issued ID, Military discharge documentation, Weapon's Permit, Government assistance program document, Statement of benefits from a qualifying program and Unemployment or workers' compensation statement of benefits and Eligibility confirmation from State eligibility database or administrator. Proofs should show the SSN and Complete Name. This should only be provided if the customer requests this information.

INFO & STATUS OF PROOFS

Do not worry, you may also request a letter from your State agency showing your benefits.

You need to check your account from time to time to see if you need to send further documents.

I finished validating your proofs and I am happy to inform you that those were valid and approved. Your account status is now Qualified.

I finished validating your proofs and I am happy to inform you that those were valid and approved. Your account status is now Pending State Agency and the validation may take up to XX days.

Thank you for patiently waiting. I am done tagging your proof and I am happy to inform you that it is valid.

I do apologize, because it is not in the system yet.

I'm sorry, but the DOB showing on the proof does not match on the application.

Upon checking, the SSN card was rejected because it was not signed. You need to sign it for us to consider it valid. Don't worry, you may sign the SSN card and resubmit it on our website to validate it right away.

Upon checking, the SSN card was rejected because it was not signed. You need to sign it for us to consider it valid.

I'm sorry, but your SSN proof does not match on the application.

The EBT card was rejected because it does not show your name on it. Please, resubmit both sides of it along with a supporting ID.

The proof was rejected because it's blurry. Please, submit a clearer picture.

The proof was rejected because it is expired. Do you have an updated proof? It should be not older than 6 months/1 year.

I'm sorry to inform you that the proof was rejected because it was not found in our valid card's catalogue.

Upon checking, all proofs have been approved. However, we need to wait for NLAD's response . All you have to do is check your account from time to time or in 24 hrs.

Upon checking, all the proofs were approved. Your account is still Pending because the State Agency from Texas is validating your eligibility for the Lifeline Service. All you need to do is wait for them to validate your account.

Upon checking, you don't need to submit any proof.

We already received your proof. I am sorry to inform you that it was rejected because the XXX card is not found in our catalogue of valid cards.

You are not required to submit proofs. The State Agency from your state will validate your eligibility, which may take up to XX days. Once Qualified, your will receive the phone in 7 to 10 business days.

You don't need to send proof of Medicaid, because the NJ State Agency will validate your eligibility without any additional timeframe.

It is optional for you to send Food Stamps proofs, because the XX State Agency may be validate your eligibility.

It is optional for you to send proof of XX, because your State Agency may validate your eligibility, which may take up to X days.

UPLOAD SUBMISSION

Enter your Enrollment ID number and the last 4 digits of your SSN. Select "My Account" and the "Submit documentation" option > "Upload proof" > Click "Browse" button > choose the file you want to submit > "Upload".

For faster processing, you can upload your proofs at www.safelinkwireless.com and I can validate it for you right away.

I am sorry to know that. You may print an empty form at www.safelinkwireless.com and upload it directly on the website for us to validate it in real time.

If you upload your proof to the chat window, I can tell you if it is valid to upload it through your Safelink account.

Please, access to your account using your Enrollment number and last four digits of your SSN by clicking on "My Account". Then, click "Submit Documentation" and select "Upload Proof". Finally, select the corresponding file and click on "Upload".

Please let me know once you finish uploading your proof to validate it in real time.

Please, refresh your page or open a new tab on the separate window and try to upload your proof again.

Since you are online, you can upload the proof through our website, so that we can validate it right away.

To get the account approved, you need to submit qualification proofs. The fastest option is to upload proofs on the Safelink website. Would you like to do that?

To speed up the proccess, you can upload your XXXXX proof at www.safelinkwireless.com for us to validate in real time. Would you like to do that?

The fastest option is to upload proofs at www.safelinkwireless.com, since I can validate them in real time. Would you like to do that?

To attach your proof on the chat window, please click on the 'ATTACHMENT' or 'PAPER CLIP' icon from the chat window. Then, select the file that you want to upload and click 'OK' or 'UPLOAD'.

E-MAIL SUBMISSION

For e-mail submission, your enrollment ID XXXX has to be included in the subject line. Your first and last name must be included in the body of the email that has to be sent to myproof@safelinkmail.com Please, attach all the requested proofs.

For email submissions, we will receive and process your proof in the following 48 hours.

If you email the proofs, we will review them in the next 48 hours.

MMS SUBMISSION

For MMS submission, take a picture of your proof with your camera phone. On the body of the message, write the enrollment ID XXXX and send it to 60856. You can send one proof per message, which will be reviewed in up to 48 hours.

Let me inform you that SMS and MMS are two different things. You should submit your proofs through MMS.

MMS means Multimedia Message Service. They are frequently used to send photos and videos from camera phones.

MMS proofs will be received and processed in 48 hours.

MAIL SUBMISSION

Here is the mailing address PO Box 220009, Milwaukie, OR, 97269-0009. Please send a copy of your proof and attach the enrollment ID number which is XXXXX at the top of the proof.

If you send your proof via regular mail, we will receive it in 7-10 business days.

Let me remind you that Regular mail submission takes up to 7 to 10 business days.

FAX SUBMISSION

Our fax number is 1-866-902-5756. We will receive it in 2 to 3 business days. Please, put your Enrollment ID XXXX on top of each document to identify them.

The fax # is 1-866-902-5756.

If you fax the documents, we will receive them in 2 to 3 business days.

INFO & SUGGESTIONS

I am sorry to know that. We have different submission methods available. You can either send proofs through email, fax, MMS or regular mail.

May I know which submission method did you use, please?

Do you need instructions to attach youf proof to the chat window?

Do you need upload instructions?

First, highlight the phrase that you want to copy. Then, click CTRL + C keys on your keyboard at the same time.

I am sorry to know that. Aside from the upload option, you may send proofs via MMS,E-mail, Fax and Regular Mail.

Please make a right click on the picture. Then, choose the option "Open With" and choose a program such as "Paint". Then, select the option "Save As" and in the "Save as Type" section, please select the JPG option.

To make it smaller, make a right click on the picture, choose the option "open with" and choose the program Paint. Then select option "Save as" and select the JPG option.

TIMEFRAMES

Don't worry, because your service days will be renewed together with your free minutes every 1st week of the month.

Let me inform you that our Customer Care Department is open from Monday through Saturday, 8:00 am to 10:00 pm Eastern Standard Time.

Congratulations! You are now Qualified for the Lifeline Program. You will receive your phone/SIM card in 7 to 10 business days from the qualification date.

Congratulations! You are now Qualified for the Lifeline Program. Your service will be reactivated in 7 to 10 business days from the qualification date. The last date of the reactivation timeframe is XX.

I'm happy to inform you that your application is Qualified. Your phone will arrive to the address provided within 7 to 10 business days.

I will process the resend phone. You will receive the phone in 10 to 15 business. The last day of the timeframe is XXXXX.

Thank you for patiently waiting. I already resent your application form. It will take from to 2 to 3/7 to 10 business days for you to receive it.

Please, check your account from time to time. Once Qualified, your phone will be delivered in 7-10 business days from the qualification date.

Please, check your account status in the next X days since your account is Pending approval of the state of XX.

Please, wait for your phone to be delivered to the address provided within 7 - 10 business days from your qualification date, which is XXXXX.

The expected shipment date is around XX.

To cancel your application, the status must change from Qualified to Enrolled, which will probably take place in the next 48 hours.

We are pleased to inform you that you are now qualified for the program. Just wait for the phone, which will be delivered in 7 to 10 business days.

You should receive your phone/SIM Card on or before XX.

You will receive an application form in 7-10 business days from the qualification date.

Your application is scheduled for NLAD verification. Additional proofs might be required. Please, check your application online in 24hs.

Thank you for waiting. The application is still pending. We are just waiting for the result of an external verification. You can check the outcome in 24 hours as additional proof might be required.

Upon checking, all proofs have been approved. However, we need to wait for NLAD's response . All you have to do is check your account from time to time or in 24 hrs.

Your SIM card will be shipped to XXX in the next 7 to 10 business days, which will be up until XXXXX.