Referals, Cancel & Reject Scripts (RTA)

TECHNICAL SUPPORT REFERAL

After you get Enrolled, you may call Tech Support at 1-800-378-1684 with your Enrollment ID# XXXXX

to request a replacement device.

Although I cannot assist you with this, you can contact our Technical Support Department at

1-800-378-1684 to check for upgrades.

I do apologize for the inconvenience, but that issue is out of our scope. You can contact our Technical

Support, so that they can assist you with your concern.

Let me inform you that Tech Support is open from Monday through Sunday, 8:00 am to 12:00 am

Eastern Standard Time.

Since you are having technical issues, please contact Tech Support at 1-800-378-1684 for further assistance.

They will need your enrollment ID XXXXXX to access your account.

Since you haven't received your Monthly minutes, please contact Tech Support at 1-800-378-1684 for further

assistance. They will need your enrollment ID number XXXXXX to pull up your account.

Since your phone is not working properly, please contact Tech Support at 1-800-378-1684 for further assistance.

Make sure to provide your enrollment ID number XXXXXX so they can pull up your account.

You may purchase minutes by calling Tech Support at 1-800-378-1684 or visitting www.safelinkwireless.com and

choose the option "BUY MINUTES". You may also visit your nearest retailer stores.
CUSTOMER CARE REFERAL
For further assistance with your application, contact Customer Care at 1-800-723-3546.

Thank you for waiting. I have successfully rejected your application, you can now create a new account online or

you may also contact our Customer Care Department at 1-800-723-3546.

Let me inform you that your USAC Worksheet is also required. You may call Customer Care at 1-800-723-3546 to

process a recording.

You can contact our Customer Care Department at 1-800-723-3546

CANCEL

Your account is expired because the service was not renewed on time. To reactivate it, we should cancel this

account and create a new one.

Upon checking, instead of submitting documents, we have to cancel your current application, because it was not

renewed on time.
Your previous account got De-enrolled on XXXXXX.
I have already Cancelled your account as you requested. The Cancellation may take up to 48 hours to be completed.
REJECT

Since your Name/Last Name/DOB/SSN is incorrect, we should Reject this Pending application so you can reapply

with the correct information.
Would you like me to Reject your application?
We can Reject your application, so you can reapply through Income instead of Program. Would you like to do that?
We can Reject your application, so you can reapply through Program instead of Income. Would you like to do that?
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