4) Forced address proof tagging procedure

The review process of these proofs will not be as strict as it currently is for other validations since the Forced Address is an internal request to support the customer’s information once the system has already verified the validity of the address.

The criteria that should be followed to process these proofs is the following:

The following should not be taken into account:

FAP proofs expiration

• Letters should not be older than 90 days 
• The cards provided must not be expired, in case there is an expiration date on it
• Proofs without an expiration/issued date will be considered valid FAP proofs (unless we know the proof presented always has an expiration/issued date. In that case, it must always be visible to consider it valid) 
• Program proof letters have 6 months validity for FAP, so the 90-days rule does not apply for these documents  
• Letters from the SSA (and Supplemental Security income, SSI) and others, such as W-2 forms, IRS forms or any other legal/income documents have a one year validity, so the 90-days rule does not apply for these documents. This means that a W2 form from last year will be considered valid 
• Some Program proof letters have an extended validity. For example, if a program letter was sent on January this year, but it states that the customer will receive the benefit from May last year until May this year, the letter will be valid until the last day that the applicant receives the program, no matter if the letter is older than 90 days
• Other types of proofs, such as Government letters that are not for Program nor Income, Service Bills (Gas, Electricity, Cable, Water, Telephone etc.), Bank Statements/Bills and other documentation presented as proof for FAP should not be older than 90 days. Only the issued date should be taken into account for these proofs (in case there is one). Due Dates or Expiration Dates showing on these proofs should not be taken into consideration.

Valid cases

• If an enrollment shows two last names and the Forced address proof shows one (or vice versa), the proof can be considered valid, as long as the last name provided matches with the information introduced in the account
• If the address shows the street name separated in one side and altogether in another one, the proof is valid: 123 Superstar Ave vs 123 Super Star Ave
• Abbreviations can also be found in street names and they will be considered valid: 123 SouthPort Ave vs 123 S Port Ave
• If the door number has a number with a division (e.g. 123 1/2 MAIN ST) if the division sign is inverted (e.g. 123 1\2 MAIN ST) the proof is valid
• If the address in the proof does not show the ordinal abbreviation can be approved: 123 5th Ave vs 123 5 Ave
• If the apartment is placed in a different place such as the following, the proof is valid: 123 Main St Apt B vs 123 B Main St
• The 'BUS' abbreviation, which stands for Business or Business space, is valid though it is not in the Street Abbreviations list
• Checks are valid proofs for FAP.
• The abbreviation 'MLK' stands for 'Martin Luther King' and it can be considered valid for FAP and Invalid Address cases.
• For address and DOB proofs, if a last name is found in the First name section of a card listed as the second last name, the proof can be considered valid:

Whenever we see that the applicant has two last names and the first one of them is in the First name section ( as it can be seen below), the proof should be considered valid. This is for all states.

As long as the information introduced matches with the one in the enrollment is enough to consider it valid. The only thing to keep in mind is that the order of the names must be the same:

In the case above, if Joseph were the applicant’s first las name, the proof would be valid, as long as in the Last name section from the enrollment it was introduced as Joseph Sample. On the other hand, if the last name order in the enrollment were Sample Joseph, the proof would be invalid.

In the case that the enrollment shows Joseph as the only last name, but the ID shows two last names, the proof will be considered valid only for FAP.

Invalid cases

• Headers are not valid proofs. Header Example:

• Rental agreements are not valid FAP proofs
• If the address shows a 1/2 or a 1/4 in the door number, it should also be included in the enrollment. Otherwise, the proof is invalid and should be rejected.

Summary