5) BO Badge Process

In the Badge Verification Process, Enrollment Representatives will be required to take a picture of themselves holding their badge. This procedure is performed to make sure that the one using the Quest app to enroll applicants is the agent and not another person.

After selecting the Approver option from the Back Office section, the following screen will be displayed:

The verification process is very straightforward, BO agents will have to take a look at the image from the left, which is the one that the Enrollment Representative has to take to start using the Quest app, and then compare that picture with the image from the right, which is the Enrollment Representative’s photo uploaded to their account from Vault.

Depending on the outcome, BO agents will have to select an approval/rejection reason in the Documentation Type section located at the top right corner of the screen.

Different Faces: The picture uploaded by the representative does not match the one on file. The proof must be rejected.
Same Faces: The picture uploaded by the representative matches the one on file. The proof must be approved.
No Faces: There are no faces in the picture taken by the representative. The photo is invalid.
Badge Photo not Clear: The picture is not clear enough to consider it valid. The representative must take a clearer picture.
No Badge on picture (selfie only): The badge is missing in the photo; therefore, it is invalid. The proof must show a picture of the representative holding the badge.
ID Shown instead of work badge: The representative took a picture with incorrect documentation. The proof is invalid.
Non-compliant badge: The badge provided does not have the correct format. A new picture must be uploaded showing the correct badge model.

Badge Info & Validation Process

The agent’s badge must display the following information:

Agent’s Name
Agent’s Photo
Agent’s Active Brands Logos
Agent’s Team / Master Agent’s name (Optional)

The badge should look like this:

If the proof submitted is valid, a checkmark will be displayed at the right:

On the other hand, if for any reason the picture is not valid, a cross will be shown, indicating that the

proof provided is invalid.