NLAD Pending Missing Enrollment Script

Today’s date is MM/DD/YYYY.

This is the recording for SafeLink Enrollment ID # XXXXXX

Mr./Mrs. XXX, your answer to the questions that will be asked is provided under penalty of perjury, therefore, your answer must be true and correct.

Do I have your permission to start the recording?
(Customer must say YES)

Could you please confirm your complete name?

Could you please confirm your address?

Could you please confirm your date of birth?

Lastly, could you please confirm the last digits of your SSN?

Mr/Mrs XXXXX You understand that your household may receive only one Lifeline supported service. Your Household does not currently receive Lifeline Service OR your household currently receives Lifeline Service from another carrier and you authorize SafeLink® to transfer your Lifeline benefit to SafeLink® and you understand this will terminate your Lifeline benefits with your existing carrier.
(Customer must say YES)

Thank you, Mr./Mrs. XXX, we have finished the recording.

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