Household Worksheet Recording Script

Pre-Recording explanation

I’ll be conducting a recording as a proof of your Household Worksheet.

During the recording, I'll be asking your personal information and read the applicable disclosure statements. Please be guided that the only acceptable responses to create a clear and clean recording are direct answers pertaining to the information being asked. If the question is answerable by YES or NO, kindly just respond “YES” if you agree. Otherwise, just respond “NO”. Only the first answer will be considered.

At any point that there is an interruption or background noise in the duration of the recording, I will have to stop and start all over again.

(Discuss the series of information needed and questions to be asked)

Do you have any question or clarification before we conduct the recording?

Recording

This is the Household Worksheet recording for ID XXXX.

Today’s date is MM/DD/YYYY.

Mr. /Mrs. XXXX (use the customer’s last name):

• If the answer is NO, the agent will proceed with the following question:

You understand that the one-per-household limit is a Federal Communications Commission (FCC) rule and you will lose your Lifeline benefit if you break this rule?

(The customer must answer with a Yes)

Mr./Mrs. XXX, thank you, we have finished the recording.

The recording STOPS HERE

• If the answer to question 1 is YES, continue with the following question:

• If the answer is NO, the agent will proceed with the following question:

You understand that the one-per-household limit is a Federal Communications Commission (FCC) rule and you will lose your Lifeline benefit if you break this rule?

(The customer must answer with a Yes)

Mr./Mrs. XXX, thank you, we have finished the recording.

The recording STOPS HERE

• If the answer to question 2 is YES, proceed to question #3.

• If the answer is YES, the applicant does not qualify for Lifeline because someone in their household already gets the benefit. They are only allowed to get one Lifeline discount per household, not per person.

• If the answer is NO for question #3, the agent will proceed with the following questions. Both must be answered with a YES:

You live at an address with more than one household

You understand that the one-per-household limit is a Federal Communications Commission (FCC) rule and you will lose your Lifeline benefit if you break this rule?

• If the applicant answers both questions with a YES, the procedure will be finished.

Mr./Mrs. XXX, thank you, we have finished the recording.

The recording STOPS HERE