Enrollment Recording - NatVer States English

Pre-Recording explanation

Mr/Ms [Applicant's name], to complete the application I will be conducting a recording to confirm and have on record, that you are requesting the Lifeline Benefit through [Brand Name].

During the recording, I will be asking your personal information and read the applicable disclosure statements. Please only provide acceptable responses to create a clear recording and direct answers pertaining to the information being asked. If the question is answerable by YES or NO, kindly just respond “YES” if you agree. Otherwise, just respond “NO.”

We will begin the recording now

Recording

Today’s date is [date].

Mr/Ms [Applicant's name], your answers to the questions that will be asked are provided under penalty of perjury therefore you must provide true and correct answers. Do I have your permission to record the confirmation of your personal information?

• If the application is not yet created, state the following:
  • This is the recording for [Brand Name] enrollment.]

• If the application is already created, state the following:
  • This is the recording for [BrandName] Enrollment ID # [Enrollment Number]

1.       Could you please confirm your complete name to me? [Applicant's name].

2.       Could you please confirm your complete address? [Applicant's address].

3.       Could you please confirm your Date of Birth? [Applicant's DOB].

4.       Could you confirm the last four digits of your SSN? [Applicant's SSN last 4]

5.       You are selecting [Brand Name] as your Lifeline provider. Once we receive confirmation of your eligibility from the National Verifier, we will automatically enroll you with [Brand Name]. If you currently receive Lifeline from another provider, your other Lifeline benefit will be terminated.

6.       Do you authorize [Brand Name] to communicate any information provided to the Universal Service Administrative Company for the purpose of providing Lifeline service to you?

Thank you! We have finished the recording.

Thank you! Please allow me to place you on hold while I upload this recording to your enrollment.