7) Enrollment Created

In this final step, applicants will have their Enrollment ID number already available on the left side of the page, which means that their application was successfully created. Applicants will also be presented with the Proof section, where they will be able to see the status of the proofs uploaded and even submit complementary documentation by clicking on the UPLOAD REQUIRED PROOFS button.

Details Section

Applicants can access their account anytime they want to check the status of their application and/or the proofs submitted. In the DETAILS section, the application status will be presented. If documents are pending submission, the site will provide instructions for applicants to know how and which documents they need to upload.

At the top margin, users will find a set of tabs that allow them to look up specific information.

By clicking on the ORDER STATUS tab, applicants will be led to the tracking section, where they will be able to check the status of the whole process. The Benefit type dropdown menu allows applicants to switch between the Federal and State benefits.

By clicking on SUBMIT DOCS, applicants will be presented with all the instructions to submit the pending documents along with the SUBMIT PROOFS button.

The RE-CERTIFY section will present customers with all the information to renew their annual service. To keep the service active this process has to be completed once a year.

In the UPDATE INFO section, users can edit their Physical or Mailing address, if and when the application is enrolled. Otherwise, the applicant will be informed that the edition cannot be made.

In the CONSUMER PRIVACY section, applicants will be able to review and manage their PII that has been store in the system. If the info needs to be reviewed, the SUBMIT A REQUEST button will be available.