Create a new enrollment (Web)

Homepage

This is how the Safelink Homepage (www.safelinkwireless.com) will look like:

As it can be seen, the page will be divided in several sections:

• The New Customer? section is one of the most important sections, since here applicants can introduce their zip code to begin the enrollment creation.

• Right next to it, we will find the Existing Customer? section, where customers will be able to check the status of their application, verify their service (which is performed annually), and even reapply for the SafeLink service.

• Right below these two sections, customers will be able to see the available offers in their area depending on their zip code.

• At the bottom section, visitors will find different offers and promotions related to the SafeLink’s service.

Create a new enrollment

In order to start with the enrollment process, applicants will have to enter their zip code and click on the Start button located on the top left section:

On the next screen, applicants have to introduce their personal information. The mandatory fields will be the First and Last legal name, the Last 4 Digits of the SSN, the Date of Birth, and the Email dress in case there is a need to contact the applicant. The rest of the fields are optional:

If applicants do not have a SSN, they can still apply if they have a Tribal Identification Number. That information should be introduced here:

Also, there is a new section for applicants to introduce any title that they may use, such as Mrs., Mr., Ms., Jr., Sr., etc.:

Applicants also have the option to select which is the best channel for us to contact them. The Mail option will be set as default:

At the bottom of the page, applicants will find a warning message explaining that there can only be one Lifeline benefit per household. There will be another message in case applicants are interested in knowing more about The Safe Connections Act (SCA).

Once all the information is introduced, applicants will have to click on CONTINUE.

After clicking on Continue, applicants will be led to the Address section. The City, State and Zip Code will be pre-filled. This means that applicants have to introduce the Street Number and Name and the Apartment, Unit, etc., if any:

Applicants will also have to indicate if the address where they reside is permanent or

temporary. If the system determines that the physical address or any of the PII is invalid, applicants will have to review the data and check there are no typos or missing information. A message will inform the applicant how to proceed and make the modifications:

If the issue persists, the website will display a new section for the applicant to introduce a mailing address, which must be valid and deliverable.

Device Options

The following window will request the applicant to choose between the options available: in

the example below, applicants can request the service keeping their own phone or requesting a free SafeLink phone. Right after selecting either of the device options, the plan information will be displayed.

Note: If the 'Keep My Own Smartphone' option is selected, applicants will have to provide the device IMEI#.

California Disclaimer

For enrollments created in the state of California, applicants will have to read additional information related to the California Lifeline Program. If applicants agree with the terms provided, they will be able to continue with the enrollment process.

Proof Submission Step

In the next screen, the website will show the list of qualifying programs in the State. To continue with the enrollment creation, a program must be selected.

Next, applicants will be asked if they receive any of the qualifying government programs from the list.

If California applicants select Medicaid as their qualifying program, a new field will become available for the applicant to introduce the ID number printed on their benefit card. The system will provide clear examples of its location on the card.

Income Eligibility

If the income option is selected, applicants will have to look at the table provided and base their qualification according to the number of Persons in the Household.

Depending on the state, applicants will have to fill in additional fields to inform about the Number of children under 18 that reside in the household, the Number of adults (18 and over), and the Total annual gross income.

Dependent Info

After selecting the qualification method, applicants will be asked if they are the ones receiving the benefit or if there is a child or dependent involved:

If that is the case, they will get to the fourth step of the sign up process, but if a child or dependent receives the benefit, they will have to fill in an additional section. Applicants will have to introduce the personal information of the child or dependent receiving the benefit. All the fields will be mandatory.

Review Application

Once in the following step, applicants will be presented with the information provided during the enrollment process, so that they can review it.

As it can be seen above, applicants will also have to accept every term and condition. All terms must be accepted to be able to continue with the enrollment process.

After verifying all necessary information and accepting all declarations, applicants will have to click on the I AGREE AND E-SIGN button located at the bottom of the page to get to the last step.

Upload Proof Process

The next step will be to upload the necessary proofs that the website will require. As shown below, applicants will be presented with the different proof types that have to be uploaded.

By clicking on CONTINUE, applicants will be requested to upload the proofs one by one. The type of proof requested will be displayed on the top along with some examples of proofs that are considered valid.

Applicants should click on  PROVIDE PROOF to submit the proofs requested, but they can also click on NO PROOF AVAILABLE NOW in case they need to submit that information later on.

Once all the documents are submitted, the website will begin the upload process.

Enrollment Created

In this final step, applicants will have their Enrollment ID number already available on the left side of the page, which means that their application was successfully created. Applicants will also be presented with the Proof section, where they will be able to see the status of the proofs uploaded and even submit complementary documentation by clicking on the UPLOAD REQUIRED PROOFS button.

Finally, applicants will have the option to access to their account to review any piece of information that they desire.

My Service

Applicants can access to their account anytime they want to check the status of their application and/or the proofs submitted. In the DETAILS section, the application status will be presented. If documents are pending submission, the site will provide instructions for applicants to know how and which documents they need to upload.

By clicking on the ORDER STATUS tab, applicants will be led to the tracking section, where they will be able to check the status of the whole process by providing their ID Number and EMAIL ADDRESS.

By clicking on SUBMIT DOCS, applicants will be presented with all the instructions to submit the pending documents along with the SUBMIT PROOFS button.

The RE-CERTIFY section will present customers with all the information to renew their annual service. To keep the service active this process has to be completed once a year.