1) Introduction & Homepage

The SafeLink website is the primary platform for applicants and customers to explore available services, verify eligibility, apply for benefits, and manage their accounts.

This training guide walks users through the website’s core features and functions to support a seamless and successful experience. Whether you’re a new applicant or a returning customer, learning how to navigate the site will help you make the most of what SafeLink has to offer.

Through this training, users will learn how to:

• Navigate the SafeLink Wireless homepage and main menu.
• Submit a new application for Lifeline the benefit.
• Upload required eligibility and identity verification documents.
• Track the status of their enrollment or application.
• Manage their service plan and account settings.
• Access support resources, including FAQs and customer service options.
• Log in to their account to view usage, plan details, and more.

Becoming familiar with these tools empowers users to resolve common issues, stay connected, and fully benefit from the services SafeLink provides.

Homepage

This is how the SafeLink Homepage (www.safelinkwireless.com) will look like:

As can be seen, the page will be divided in several sections:

• The New Customer? section is one of the most important sections, since here applicants can introduce their zip code to begin the enrollment creation.

• Right next to it, we will find the Existing Customer? section, where customers will be able to check the status of their application, recertify their service (which is performed annually), and even reapply for the SafeLink service.

• Right below these two sections, customers will be able to see the available offers in their area depending on their zip code.

• At the bottom section, visitors will find different offers and promotions related to the service provided by SafeLink.